Medical Administration

Picture of Medical Administration
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 11906 Students

Learn all about the in-demand career of medical information management as you explore the job of a medical assistant /receptionist, from appointment scheduling and chart creation to medical billing and coding.

Learn what it takes to have a successful career as an administrative medical assistant / receptionist in the exciting and high-demand world of healthcare.

In this course, you'll master the basics of scheduling patients' appointments, surgeries, and hospital admissions. In addition, you'll discover how to create, maintain, and file medical charts. You'll also find out how to verify patients' insurance, create encounter forms (charge tickets), post charges, obtain pre-authorisations from insurers, and schedule return visits.

After that, we'll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients' accounts and bill their insurance companies. Next, we'll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You'll also learn what a day sheet is, why it's important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.

Finally, we'll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.

If you're organised, you're a ""people person,"" and you're interested in a secure job in the healthcare field, a career as an administrative medical assistant / receptionist may be just what you're looking for. This course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.

Course Revised March 2014

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Looking for a fun, challenging job that’s always in demand? If so, AMA (administrative medical assisting) may be just the field for you! In this lesson, we’ll look at the exciting job opportunities for AMAs, the variety of careers they can choose from, and the different settings where they can work.

<p>The law and medicine go hand-in-hand&mdash;so today we&rsquo;ll look at the laws you&rsquo;ll want to know if you become an AMA. We&rsquo;ll cover everything from contracts to malpractice, and delve into HIPAA (a federal act that affects everyone in the health care field). In addition, we&rsquo;ll take a quick peek at ethics and medical office etiquette. </p>

Today we&rsquo;ll explore the office equipment and computer hardware you&rsquo;re likely to use as an AMA. In addition, we&rsquo;ll delve into software&mdash;both standard office programs and the specialized software we use in the field of medical information management.

If you think filing is a bore, this lesson will change your mind. You&rsquo;ll discover what the rainbow of colored stickers on a medical file means, and you&rsquo;ll even practice creating a patient chart yourself. You&rsquo;ll also find out why medical offices love lateral files, and you&rsquo;ll master the tricky rules of alphabetizing. (Yes, it&rsquo;s more challenging than it looks!)

Now that you&rsquo;re an expert on the outside of a patient chart, it&rsquo;s time to look inside. Today you&rsquo;ll find out which forms go in a medical record, and just where you&rsquo;ll put each one. In addition, you&rsquo;ll learn about two styles of note-taking: SOAP and CHEDDAR. And finally, you&rsquo;ll delve into the topic of medical record audits and find out the legal way to correct a patient&rsquo;s chart.

<p>It&rsquo;s time to introduce the star of our show: the patient. Today you&rsquo;ll learn everything about what we call a <i>patient encounter</i>. We&rsquo;ll start by talking about the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, we&rsquo;ll flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, we&rsquo;ll follow a patient&rsquo;s visit from start to finish, and see how many tasks an AMA does during that appointment.</p>

<p>We&rsquo;ll start this lesson in the waiting room, where you&rsquo;ll learn more about the tasks a receptionist handles&mdash;from opening and closing a medical office to keeping the reception area ship-shape. After that, we&rsquo;ll talk about some barriers to communicating effectively with patients, and you&rsquo;ll discover ways to overcome them. We&rsquo;ll end our lesson by looking at one of the fun and creative jobs that AMAs do: creating informational brochures and teaching aids.</p>

Medicare, Medicaid, managed care, commercial insurance&mdash;what does it all mean? In today&rsquo;s lesson, you&rsquo;ll find out! First, you&rsquo;ll learn the meaning of terms like <i>managed care</i>, <i>capitation</i>, and <i>fee-for-service</i>.&nbsp; Next, we&rsquo;ll explore government programs like Medicare, Medicaid, Workers&rsquo; Compensation, and TRICARE. By the time you&rsquo;re done, you&rsquo;ll have a good feel for the many types of insurance an AMA handles every day.

<p>Did you ever study an insurance claim form? If so, you know it contains dozens of mysterious questions and checkboxes. Well, today you&rsquo;ll come face-to-face with one of these claim forms&mdash;and conquer it. By the end of our lesson, you&rsquo;ll know how to fill in each field of the CMS-1500 claim form. In fact, you&rsquo;ll even get to try it yourself!</p>

Medical coding is a hot field for AMAs, so it's a great specialty if you're looking for job security. In today's lesson, we'll take a quick look at diagnostic coding and see why it's both fun and challenging. We'll take a tour through the ICD-10-CM, talk about the detective work involved in abstracting a diagnostic statement, and explore the steps of coding a diagnosis.

<p style="margin: 0in 0in 0pt;">We&rsquo;ll finish up our tour of medical coding today with an overview of procedural coding. First, you&rsquo;ll learn all about a manual called the CPT and discover how to use it to code everything from surgeries to X-rays to acupuncture. After that, we&rsquo;ll examine a second manual called the HCPCS (&ldquo;hix-pix&rdquo;), which contains codes for ambulances, root canals, and much more. We&rsquo;ll also delve into anesthesia coding, a tricky but rewarding sub-specialty.</p>

<p style="margin: 0in 0in 10pt;">In our final lesson, we&rsquo;ll visit the business office and talk about how AMAs keep track of the money coming in and going out. In addition, we&rsquo;ll look at inventory control and supply ordering&mdash;two crucial jobs that help keep a medical office running smoothly. Finally, we&rsquo;ll talk about managing a payroll and investigate several jobs that fall under the umbrella of human resources.</p>

Carline Dalgleish

Carline Dalgleish

Carline Dalgleish has worked in healthcare administration and education for more than 30 years, starting as a file clerk in the Army/Air Force Hospital in Nuremberg, Germany on a work-study program. She began her career on the clinical side of hea... Read more

Read Carline Dalgleish's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 10-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 10 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

The Learning Environment

From the moment that you enrol in the Medical Administration you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

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