Become a Passenger Service Agent

Now Only

$349

AUD

30% off

$499 AUD

Quick Facts

Delivery Method Online
Professional Certificate
Unlimited Access
80hrs Suggested Study Time
Tutor Support
Study On Any Device
10106 Students

Interested in working at a busy airport? This online passenger Service Agent Professional Certificate will help you stand out from a crowd of applicants.

Love that exciting feeling you get at an airport? Always dreamt of working for a major airline carrier? This online Passenger Service Agent Professional Certificate will help you achieve just that. Developed in association with leading airlines, you can be sure that you’ll learn the key skills and knowledge to WOW any airline employer at interview.

The lessons in this Passenger Service Agent course contains all of the information that you will typically be expected to learn on joining an airline or ground handling agency. Upon successful completion of this online course you will have a huge advantage over other applicants at interview and initial training. Students that have studied this course say that they not only gained a certificate, but also gained confidence which was invaluable to them in their airline interview.

Bonus: Our course also includes an online CV builder and job application system. On completion of the course, complete your CV with us and we will help you submit it directly to major airlines.

Frequently Asked Questions

Yes you will complete an assessment at the end of each module to achieve an overall percentage grade.

Yes you will receive a professional certificate upon successfully completing this course.

Yes, you can study device.

There are never any guarantees when it comes to getting a job. This course is designed to help you gain the industry knowledge, skills and understanding required to enter this competitive industry.

What people are saying about our courses

I have not even one bad thing to say about this course, the PSA course was very interesting and it helped me to understand what is expected of me working at an airport. I did not know so much about passenger service agents and what to expect but after this course I am fully aware of what is being expected of me working as a PSA. The course material is easy to read, easy to understand and very well presented. I would recommend the PSA Course to everyone who is serious about getting a job in an airport. Thank you very much Team for such a wonderful course!

Verified Student

The course was a very useful one. The information I learned was vital for getting a job and official communication through the phone in general daily needs. I once again am thanking you for the time you took with me.

Verified Student

My PSA certificate definitely impressed the recruiter and was a great talking point!

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Become a Passenger Service Agent you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Still looking?

Check out the following courses related to Become a Passenger Service Agent:

Flight Attendant / Cabin Crew

Explore a Cruise Ship Career

Become a Tour Guide

Discover a Career in Superyachts

Travel Photography Digital Photography

Discover more online courses

Become a Passenger Service Agent

$499

$349AUD

Save 30%

Basics of Business Finance

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
896 Students

This course will help you understand business environments, financial statements, and strategy so you can make more profitable business and personal financial decisions.

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? Then you need to take this course.

Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions.

Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation.

This is a business finance course for non-financial employees and managers. In this course, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions!

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In this first lesson, you'll learn the difference between financial knowledge and business acumen in a way that's easy to understand. You'll also be introduced to a few basic financial strategies and explore what business finance can do for you, your company, and your personal finances.

To gain a strong foundation in business finance, you need understand the basic business model, its components, and how they fit into the larger organization. You'll see how finances flow through the business and begin to master basic financial terminology. At the end of this lesson, you'll be able to apply what you've learned to your personal household and finances.

Do you know what ROI refers to? What's a Sales Forecast, and why is it so important? In this lesson, you'll learn these terms and many more. You'll also gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit. You'll wrap up the lesson with a look at a very real example of the impact of unplanned expenses on the bottom line.

Financial statements can be one of the most mysterious parts of business finance. As you'll see, however, all you need is basic information about what is reported and why to make sense of the three basic financial statements. With this lesson under your belt, you'll be ready to take on the next crucial step in mastering business finance: recording and tracking the annual finances on these statements.

In this lesson, you'll gain a broader understanding of the first of the financial statements we'll be considering: the Income Statement. You'll visit the hypothetical company Bouncy Balls Incorporated (BBI), and examine its annual statement to comprehend what all these numbers mean. You'll also learn what's recorded on the Income Statement and how to analyze it using financial ratios to gain some valuable perspective on how BBI is doing.

Still working with the fictitious company BBI, you'll explore what information is included in the Balance Sheet, how it differs from the other financial statements, and how to analyze it using financial ratios.  You'll continue your work to determine BBI's financial position and see where changes in business strategy may be needed.

You'll finish your introduction to the basic financial statements as you review the Statement of Cash Flows. You'll see how financial personnel use this statement as you continue your tour of BBI. As you work through the Statement of Cash Flows, you'll start to put all of the information together to improve your understanding of BBI's financial position.

In this lesson, you'll listen in at a roundtable meeting of executives at BBI as they discuss the company's financial statements. The meeting offers a great opportunity for you to get an insider's look into how executives develop another component of a company's financial filings—the Management's Discussion & Analysis (MD&A). As you learn to interpret this filing, you'll gain valuable insights into how you can understand the "story behind the numbers" for any company.

Now you're going to put all of the financial knowledge you've gained during this course to work as you consider some strategies for improving BBI's financial condition. You'll explore how executives bring their financial knowledge in line with business needs to make solid business decisions that will have a positive impact on the company financials.

In this lesson, you'll tackle a key issue in business: cost cutting. Expenses are such a huge part of business. Here, you'll see how to use your new knowledge of financial reporting and your business acumen skills to develop strategies that have a positive impact on a company's bottom line.

Continuing your exploration of financial strategy, you'll use the decision-making process to examine the inventory situation at BBI and develop strategies to increase supply and production efficiencies. You'll also see how to develop strategies to improve the BBI cash position so that more things can be done to increase the bottom line.

Now that you've gone through various strategies to increase sales, decrease expenses, and better manage company assets, it's time to see how to complete an overall strategic analysis of an organization. You'll increase your ability to think "big picture" and see how to take advantage of opportunities in your workplace and personal life. This lesson focuses on using an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats) to develop strategies to move your business and your personal financial life in a positive direction. You'll also explore a process for successfully implementing the strategies you develop.

Matt Crabtree

Matt Crabtree earned his Bachelor of Science in Business, Information Systems Management, in 1999 and a mini MBA certificate from The School of Management in 2004. After many years in project management, office management, and business sales, Matt... Read more

Read Matt Crabtree's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

This subject is very important not only in business, but also in IT. As an IT professional, this class really helped me to understand about a company's business finance. I will take more classes related to the same subject.

Verified Student

The course was very helpful, in addition, I was inspired to use the concepts for my own personal finances.

Verified Student

This class was a great refresher for me, since it has been quite a few years since I had taken accounting classes in college. The information was presented well and the instructor got the information across in a way that I could relate to.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Basics of Business Finance you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now