Become a Passenger Service Agent

Interested in working at a busy airport? This online passenger Service Agent Professional Certificate will help you stand out from a crowd of applicants.
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AUD$349 RRP $499

Quick Facts

  • Delivery Method Online
  • Professional Certificate
  • Unlimited Access
  • 80hrs Suggested Study Time
  • Tutor Support
  • Mobile and Tablet Friendly
  • 10106 Students

What's it all about?

Love that exciting feeling you get at an airport?  Always dreamt of working for a major airline carrier?  This online Passenger Service Agent Professional Certificate will help you achieve just that.  Developed in association with leading airlines, you can be sure that you’ll learn the key skills and knowledge to WOW any airline employer at interview.

The lessons in this Passenger Service Agent course contains all of the information that you will typically be expected to learn on joining an airline or ground handling agency. Upon successful completion of this online course you will have a huge advantage over other applicants at interview and initial training.  Students that have studied this course say that they not only gained a certificate, but also gained confidence which was invaluable to them in their airline interview.

Bonus:  Our course also includes an online CV builder and job application system.  On completion of the course, complete your CV with us and we will help you submit it directly to major airlines.

What's involved?

  • Module 1 - The Aviation Industry
  • Module 2 - Types of Airlines
  • Module 3 - Regulatory Authority
  • Module 4 - Geography
  • Module 5 - Airport Codes
  • Module 6 - Time & Tome Zones
  • Module 7 - Aviation Terminology
  • Module 8 - Aircraft Familiarisation
  • Module 9 - Theory of Flight
  • Module 10 - Airport & Ground Procedures
  • Module 11 - Airport Flight Handling Agencies
  • Module 12 - Customer Service
  • Module 13 - Ticketing
  • Module 14 - Passports & Visas
  • Module 15 - Foreign Currency
  • Module 16 - Baggage
  • Module 17 - Airport Security & Emergency
  • Module 18 - Ramp Safety
course reviews

What do others think?

‘I have not even one bad thing to say about this course, the PSA course was very interesting and it helped me to understand what is expected of me working at an airport. I did not know so much about passenger service agents and what to expect but after this course I am fully aware of what is being expected of me working as a PSA. The course material is easy to read, easy to understand and very well presented. I would recommend the PSA Course to everyone who is serious about getting a job in an airport. Thank you very much Team for such a wonderful course!’

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The Learning Environment

From the moment that you enrol in Become a Passenger Service Agent you will become an integral part of our learning community. You will experience the perks of classroom studies such as chatting by the water cooler or sharing your opinion on a specific task, all in your own home.

Tutor support during your learning is flawless, friendly and encouraging. You will learn from your professional tutor who is not only knowledgeable and highly skilled but is a passionate industry expert. Our ethos is that if you succeed, we succeed. As with any studies, learning can be intense, yet you will soon realise that your hard work and commitment will be both personally and professionally rewarding.

the learning environment

Ready to get started?

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Why Choose Vibe Learning?

Learn Your Way

We understand that everyone works at their own pace and no two students are the same. That's why when you study with Vibe Learning we provide you with all the study guidelines, tools and support you need but leave you to set the pace. You are free to complete your assessments when and where you want.

We don't break the bank

With Vibe Learning we believe that education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry. Investing in your future is a smart choice and doesn’t have to break the bank. Whether you choose our money saving upfront prices or flexible payment plans, studying is accessible to you.

You'll get the personal attention you deserve

We are real people, providing real support every step of the way. When you study with Vibe Learning, you'll benefit from learning from professional, knowledgeable and most of all passionate industry experts.

Reap the rewards sooner rather than later

We offer a range of options from short 6 week courses through to extensive 12 month courses. Whatever your personal or professional goals, studying online with Vibe Learning provides a rewarding life changing experience which is well within your reach.

Learn real life skills

We don’t profess to know everything about every industry. That's why, when we write a course we work with industry experts who do know everything! Before delivering a course we make sure that the following boxes have big green ticks in them;

  • The course is industry Current
  • The course is Relevant to our students
  • The course is Engaging and delivers outcomes