Customer Service Management

Dear Tony, Your class in "Managing Customer Service" was absolutely awesome! I have 20 plus years experience in the customer service profession, but have not had the opportunity to do any supervising or managing. I have thought about entering this field, and now after taking your class, it proves to me that I would love getting into the profession. The class was very insightful with many wonderful examples. Thank you for this fabulous experience.

I found this course to be very informative and useful. I learned a lot about business today and I hope to get good results with it as far as job skill is concerned. Highly recommend this course

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Read Jeff Grognet's Profile

Start your Own Pet Sitting Business

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
1177 Students

Discover how to translate your love of animals into a fun and profitable career.

If you're an animal lover, find out how you can start your own pet sitting business to translate your passion into a profitable career!

In this course, you'll master the essentials of running a cat and dog sitting business. You'll begin with pet care, including nutrition, exercise, first aid, and identification of common diseases. You'll learn the basics of first aid and find out how to administer pills, liquid medications, and injections to an uncooperative cat or dog.

Next, you'll discover how to handle home visits and impress your potential clients. You'll also explore sticky situations that can arise, such as lost pets, pets that die unexpectedly, and pets that need immediate veterinary care.

In addition, you'll delve into finances and explore start-up costs, accounting, fee-setting, business plans, and low-cost marketing. You'll find out how to obtain required insurance, hire employees as your business expands, and entice financial institutions to loan you money.

To complete the picture, you'll identify many opportunities for expanding your pet sitting services. Is a dog-walking service right for you? Can you train puppies? Do you want to look after other animals, including horses?

By the end of this course, you'll have all the knowledge you need to become a professional pet sitter. In addition, you'll see how your pet sitting business can grow to continually challenge and satisfy you.

Are you a bona fide animal fan? Do you love nothing more than a long walk with a furry friend? If so, then a career in pet sitting may be just right for you. In this first lesson, you’ll discover what pet sitters do, what the many benefits are, and how to determine if there’s a strong market for this business in your area. The good news is, you don’t need lots of money to get started—your love for animals, your strong sense of responsibility, and the knowledge and skills you’ll learn in this course will take you far!

In this lesson, you’ll find out how to care for dogs. You’ll see that feeding is more than just putting food in a bowl as you discover how to determine food and water quantities for the dogs you care for. You’ll also learn about some of the ways to help Spot get the exercise he needs without overdoing. We’ll examine the dog’s vital signs—the signposts to health—and review specific conditions dogs sometimes develop, so you’ll always be able to assess the overall health of your canine clients. Finally, we’ll consider two emergency situations that can mean the difference between life and death for a dog and outline what to do if they arise.

In this lesson, you’ll gain an understanding of all the ways that cats are not just little dogs. You’ll see that feline nutritional requirements are unique, and you’ll explore the latest guidelines for ensuring that cats get the nutrition they need. From hair balls and abscesses to more serious conditions, such as thromboembolism and urinary blockages, we’ll examine the particular health concerns you’ll need to be aware of as you care for cats. You’ll learn how to identify these diseases as well as others and evaluate a cat’s vital signs so that you can be alert to emergency situations.

Can you tell a timid dog that’s smiling from an aggressive one that’s baring his teeth? What would cause a cat to use your sofa for a litter box? In this lesson, you’ll gain insights into how dogs and cats think. You’ll gather quick tips on how to protect yourself when working with aggressive cats and dogs and also learn strategies for dealing with common feline and canine behavioral issues you’ll encounter as you care for them.

In this lesson, you’ll learn how to recognize and deal with emergencies that can arise in your role as a pet sitter. You’ll delve into what to do with a bleeding pet or if one of your pets in care has an allergic reaction or experiences shock. You’ll find out what to do with conditions such as vomiting and diarrhea, foreign bodies, and eye problems, and what to do during the birthing process. Then we’ll cover poisoning and examine common toxins that pets may encounter. Finally, you’ll learn how to respond to emergencies with a review of how to do CPR in pets and what to include in a first aid kit.

Have you ever gone into an interview totally unprepared for what happened? Did you make a poor impression? This will never happen to you in pet sitting! In this lesson, you’ll find out how to make the best impression to a new client—what to say and how to act. You’ll also consider how to assess the impression prospective clients are making on you—and how to refuse a client. Next, you’ll gain an appreciation of how much you can earn and how many calls you can do in a day. Lastly, we’ll look at how to get organized so you can get the most out of your new business.

In this lesson, you get right into the thick of your new career by finding out what to do during the home visit. You’ll learn about what kind of information to get from your clients in advance and how to assess their needs based on the kind of services they request. Next, you’ll explore all the elements of a home visit, from managing keys and alarm systems to feeding, exercise, and everything you need to do to keep the pets healthy and happy day to day. Finally, we’ll get a first look at some of the little extra things you can do to offer the kind of service that keeps your clients coming back for more.

What happens when a pet you're caring for gets lost? What if the animal needs expensive veterinary care? Will you be stuck with the bill? In this lesson, you'll learn to cope with some of those sticky situations that pet sitters occasionally run into on the job. This includes losing a pet, the sudden death of a pet, as well as handling medical emergencies. You'll also learn how to handle some literally sticky situations—such as how to administer injections, eye and ear drops, and other kinds of medication.

There are countless ways to get clients to call you and book your services. In this lesson, you’ll discover the different tools and techniques you can use to build your clientele. You’ll start with basic marketing materials, and see how to exude a professional image through business cards and brochures. Then, we'll delve into advertising, and consider whether paid advertisements are worth the money. We'll also discuss how to use things like press releases and social media to get free publicity, and whether joining professional organizations can boost your business. Finally, we'll explore ways to establish and deepen your relationship with clients once you've caught their attention—from how to handle that first phone call to special things you can do to keep clients happy and loyal.

At this point, you've developed the skills and knowledge to be a successful pet sitter. But how do you set up shop? In this lesson, you’ll see how to establish your business, including both your actual office and the legal structures you have to have in place to keep your venture stable. You’ll learn about the licenses you'll need and get a good sense of why contracts with customers are so important. You’ll appreciate the different types of insurance, both for the business and you personally. Finally, you’ll learn the ins and outs of employees—when to hire them and what they cost.

Time to hit the books—the financial books, that is. In this lesson, you’ll delve into the world of accounting so you can see where your business is heading financially. You’ll find out how to determine start-up costs as well as the ongoing costs of running a pet sitting business. You’ll also come face to face with the necessity of getting your bills paid, and get some suggestions to ensure your clients pay in a timely fashion. Finally, we'll explore the importance of writing a business plan to set a road map for success and help you convince lenders that your new business is a solid investment.

You’ll discover that pet sitting doesn’t have to be just feeding and watering the cat or dog. As a pet sitter, you are perfectly positioned to add other services. This can include grooming for the animals you look after, cutting their nails, and brushing their teeth. Then there are services such as dog walking, puppy care and training, pet taxi, home sitting, and even poop scooping. You’ll also learn that there are other species to look after, each requiring their own expertise.

Jeff Grognet

Jeff Grognet has been a companion animal veterinarian for 25 years. He was a pioneer in the field of veterinary assistant teaching, developing his first course almost 20 years ago. The overwhelming success of his veterinary receptionist/assistant ... Read more

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

This was my first time taking a course online. I truly recommend anyone who is interested in doing this please go for it. This course was very helpful and gave me much motivation to move forward with my pet sitting business. The instructor, Jeff, was very helpful with any questions, comments and concerns that were presented.

I feel much more confident and prepared for my new career in pet sitting
after taking this course. Topics that never entered my mind were addressed
and will help me become successful. I already registered my new company
name, have my first potential new customer. I am working on joining
an association and obtaining insurance. Best of all, I will be following my
heart and working with animals. Thank you very much, Dr. Jeff!

I really enjoyed this course and plan to use this information to begin a pet sitting business. I liked the way the course was organized, starting with the care of pets and then dealing with the business end last. If the order was reversed, I might have felt overwhelmed! The reading supplement will provide more opportunities to focus on areas of interest. I was pleasantly surprised at the amount of information and the eloquence of the presentation! Thank you for a great experience.