- Delivery Method Online
- Professional Certificate
- 24hrs Suggested Study Time
- 3 Months Access
- Tutor Support
- Study On Any Device
- 3947 Students
Management and Supervision II
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way.
In this self-paced online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more.
You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.
Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.
This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.
When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.
As we begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help us understand it. In this lesson, we'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.
How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. We'll also talk about how to listen more effectively-the first step to being a more effective communicator.
What we say is only part of what we communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. Then we'll start discussing written communication as well as how to use the writing process more effectively.
Communicating with individuals is a real art--communicating with groups multiplies the challenge! Here's we'll discuss groups and teams and how to best approach them with your communications. We'll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.
During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, we'll look into what happens to the climate of the organization during times of change, and you'll learn how to communicate effectively when it counts the most.
In this lesson, we'll begin to discuss the second major topic of the course: Interpersonal skills. Here we'll go over why these skills are important in any organization and we'll look into a concept called emotional intelligence.
Personalities! They're all around us. You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? We'll find out in this lesson. We'll begin by discussing the personality traits of introverts versus extroverts.
In this lesson, we'll talk about an important trait called <em>agreeableness</em>. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and we'll explore them all in this lesson. We'll do the same with another important trait: <em>conscientiousness</em>.
We'll discuss two more personality traits in Lesson 10--neuroticism and openness to experience. As we learned in Lesson 9, people can be high, low or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.
A need for power? Does that seem a bit autocratic to even admit to? Most of us do have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? We'll answer all of these questions in this lesson.
We'll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well.
Patricia Addesso
Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organisations. She has a doctorate in Industrial/Organisational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has he... Read more
Read Patricia Addesso's ProfileFrequently Asked Questions
Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!
You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.
Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.
If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.
Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.
We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.
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The Learning Environment
From the moment that you enrol in the Management and Supervision II you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.
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