Be Assertive!

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
10741 Students

Find out how you can stop others from intimidating you or treating you poorly.

Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualisation, creating new labels for yourself and others, and keeping a journal.

Do you think you speak non-assertively?If so,master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you'll get many tips on how to handle these. And because your body can reflect an inner uncertainty, you'll learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making.

You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive youas being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You'll learn how to stand firm in the face of this resistance.

Get the assertiveness training you need in order tobe more confident and powerfulwith family members, friends, bosses, co-workers, professionals, service people, and even total strangers. It's your turn to speak up!

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

This first lesson will mark a turning point in your life. You'll begin by measuring your assertiveness quotient, you'll learn about the many surprising consequences of not being assertive, and you'll learn to recognize the different behaviors of passive, aggressive, and assertive people.

Before you can begin to act assertively, you need to be able to identify your self-canceling thoughts and change your inner script. In this lesson, you'll learn why you have negative thoughts about yourself and what those could be. I'll share with you several techniques for replacing them with a positive inner script, including visualization, affirmations, storytelling, writing a journal, and creating a collage.

One of the ways non-assertive people lose power is through the use of certain types of language to either gain approval or avoid opposition, criticism or disagreement. Today, you'll learn how to recognize when you're doing this, and you'll discover some simple and painless adjustments to the way you say things that can help you avoid this problem.

Now that you've learned what takes your verbal power away, it's time to learn how to be verbally assertive. In this lesson, you'll learn how to make the four types of "I" statements to tell others about yourself, respond to others' requests, ask for cooperation and support, and confront another person. You'll also learn about techniques you can use to deal assertively with people who are angry with you or criticizing you.

Just as an actor perfects the nonverbal aspects of a role, you need to pay attention to the nonverbal nuances in your new assertiveness role. What you'll learn in this lesson is how to use eye contact, facial expressions, voice, body posture, gait and clothes to create an assertive image.

In order for you to be most effective, you need to be able to adjust your assertive message to the personality of the person with whom you're communicating and to deal with resistance. In this lesson, we'll study four behavior types and five sensory types to help you understand which assertive approach works best. You'll also find out how to identify resistance in others by observing verbal and nonverbal clues and various methods you can use to handle the resistance you may encounter.

Most people find it extremely challenging to be assertive with close family members. Today, you'll learn about a variety of statements family members use to manipulate you, and you'll discover the most effective ways to respond to each of them. You'll learn how to act assertively with your parents, siblings, and children to build more positive relationships.

In this lesson, you'll discover the four different emotional types of people and how they come together as mates. We'll explore the relationships these types have with each other, what problems tend to arise, and how the partners can treat each other differently in order to resolve any problems they may have. You'll also learn guidelines for working out issues with your partner in an assertive but loving manner.

Do you find it difficult to say no to a friend who asks a favor that you don't really want to do? Do you have difficulty having conversations in social situations? If so, you'll really learn a lot from this lesson. I'll show you how to use the assertiveness techniques you've been learning to deal with your friends in a calm but strong manner. Next, you'll learn techniques you can use to open up to other people and carry on interesting conversations.

You may approach the thought of being assertive at work with trepidation. However, when supervisors and employees treat each other with respect and act assertively with each other, both happiness on the job and productivity increase. In this lesson, you'll learn how to be assertive during job interviews as well as with your boss and subordinates, what to look for to see if your workplace encourages or discourages assertiveness, and how to advance assertiveness where you work.

Often, you encounter situations in which you deal with people as a consumer. Today, you'll learn how to be assertive with waiters, salespeople, government clerks, doctors, hospital employees, lawyers, and IRS agents. We'll also discuss how to be assertive in everyday situations, such as when a restaurant or movie theater is unbearably cold.

So far in this course, you've gained a wealth of knowledge about how to be assertive. You've learned skills and techniques to use with family and friends, as a consumer, and in the workplace and everyday situations. In this closing lesson, you'll learn some situations in which it's better to not be assertive, how to give and receive compliments, and how to be assertive in all parts of your life.

Vivian Harte

As a professor at two colleges for over 14 years, Vivian Harte taught students how to build and maintain successful teams. In the workplace, she helped teams create a city's strategic energy plan, write a state's recycling manual, organise and fac... Read more

Read Vivian Harte's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

Great course. I really learned a lot about myself, family and others. I learned many life lessons about becoming assertive with family, friends,and on the job. I really appreciate the information and I am applying it with great success to my life. I strongly recommend this class to anyone but especially to women of all ages. It's never too late to learn new tricks.

Verified Student

I found it very interesting of what type of person I was and definitely found this course very helpful and will help me to use this information to be an assertive person.

Verified Student

I have learned a lot from taking this course. I find myself becoming more assertive in my daily life. Thanks to this course, I feel that I am on the way to becoming a more confident person!

Verified Student

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The Learning Environment

From the moment that you enrol in the Be Assertive! you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

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Be Assertive!

$599

$389AUD

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Medical Administration

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
11906 Students

Learn all about the in-demand career of medical information management as you explore the job of a medical assistant /receptionist, from appointment scheduling and chart creation to medical billing and coding.

Learn what it takes to have a successful career as an administrative medical assistant / receptionist in the exciting and high-demand world of healthcare.

In this course, you'll master the basics of scheduling patients' appointments, surgeries, and hospital admissions. In addition, you'll discover how to create, maintain, and file medical charts. You'll also find out how to verify patients' insurance, create encounter forms (charge tickets), post charges, obtain pre-authorisations from insurers, and schedule return visits.

After that, we'll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients' accounts and bill their insurance companies. Next, we'll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You'll also learn what a day sheet is, why it's important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.

Finally, we'll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.

If you're organised, you're a ""people person,"" and you're interested in a secure job in the healthcare field, a career as an administrative medical assistant / receptionist may be just what you're looking for. This course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.

Course Revised March 2014

Looking for a fun, challenging job that’s always in demand? If so, AMA (administrative medical assisting) may be just the field for you! In this lesson, we’ll look at the exciting job opportunities for AMAs, the variety of careers they can choose from, and the different settings where they can work.

The law and medicine go hand-in-hand—so today we’ll look at the laws you’ll want to know if you become an AMA. We’ll cover everything from contracts to malpractice, and delve into HIPAA (a federal act that affects everyone in the health care field). In addition, we’ll take a quick peek at ethics and medical office etiquette.

Today we’ll explore the office equipment and computer hardware you’re likely to use as an AMA. In addition, we’ll delve into software—both standard office programs and the specialized software we use in the field of medical information management.

If you think filing is a bore, this lesson will change your mind. You’ll discover what the rainbow of colored stickers on a medical file means, and you’ll even practice creating a patient chart yourself. You’ll also find out why medical offices love lateral files, and you’ll master the tricky rules of alphabetizing. (Yes, it’s more challenging than it looks!)

Now that you’re an expert on the outside of a patient chart, it’s time to look inside. Today you’ll find out which forms go in a medical record, and just where you’ll put each one. In addition, you’ll learn about two styles of note-taking: SOAP and CHEDDAR. And finally, you’ll delve into the topic of medical record audits and find out the legal way to correct a patient’s chart.

It’s time to introduce the star of our show: the patient. Today you’ll learn everything about what we call a patient encounter. We’ll start by talking about the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, we’ll flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, we’ll follow a patient’s visit from start to finish, and see how many tasks an AMA does during that appointment.

We’ll start this lesson in the waiting room, where you’ll learn more about the tasks a receptionist handles—from opening and closing a medical office to keeping the reception area ship-shape. After that, we’ll talk about some barriers to communicating effectively with patients, and you’ll discover ways to overcome them. We’ll end our lesson by looking at one of the fun and creative jobs that AMAs do: creating informational brochures and teaching aids.

Medicare, Medicaid, managed care, commercial insurance—what does it all mean? In today’s lesson, you’ll find out! First, you’ll learn the meaning of terms like managed care, capitation, and fee-for-service.  Next, we’ll explore government programs like Medicare, Medicaid, Workers’ Compensation, and TRICARE. By the time you’re done, you’ll have a good feel for the many types of insurance an AMA handles every day.

Did you ever study an insurance claim form? If so, you know it contains dozens of mysterious questions and checkboxes. Well, today you’ll come face-to-face with one of these claim forms—and conquer it. By the end of our lesson, you’ll know how to fill in each field of the CMS-1500 claim form. In fact, you’ll even get to try it yourself!

Medical coding is a hot field for AMAs, so it's a great specialty if you're looking for job security. In today's lesson, we'll take a quick look at diagnostic coding and see why it's both fun and challenging. We'll take a tour through the ICD-10-CM, talk about the detective work involved in abstracting a diagnostic statement, and explore the steps of coding a diagnosis.

We’ll finish up our tour of medical coding today with an overview of procedural coding. First, you’ll learn all about a manual called the CPT and discover how to use it to code everything from surgeries to X-rays to acupuncture. After that, we’ll examine a second manual called the HCPCS (“hix-pix”), which contains codes for ambulances, root canals, and much more. We’ll also delve into anesthesia coding, a tricky but rewarding sub-specialty.

In our final lesson, we’ll visit the business office and talk about how AMAs keep track of the money coming in and going out. In addition, we’ll look at inventory control and supply ordering—two crucial jobs that help keep a medical office running smoothly. Finally, we’ll talk about managing a payroll and investigate several jobs that fall under the umbrella of human resources.

Carline Dalgleish

Carline Dalgleish has worked in healthcare administration and education for more than 30 years, starting as a file clerk in the Army/Air Force Hospital in Nuremberg, Germany on a work-study program. She began her career on the clinical side of hea... Read more

Read Carline Dalgleish's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

This particular class was exactly what I needed to get an overall view of the medical administrative part of this field. The material that you provided is just a wealth of information, and your teaching style is very effective. I recently interviewed for two positions at my local hospital (affiliated with the cancer clinic where I volunteer)! Your class gave me that extra bit of knowledge and confidence that I needed to even apply for the positions! I will continue my education in this field, and I want to sincerely thank you once again for making this valuable education venue possible.

Verified Student

This course has cleared up all my confusion about billing and the medical office environment. I took several courses at a local community college, and even though I excelled in grades, it didn't make sense. The professor uses everyday language as a door opener and eased us through any intimidation of learning something new. The instructions were clear and concise and encouraging to learn more. Thank you.

Verified Student

I am 44 years old and hold an MA and a BA. I recently took a nearly year-long Medical Coding course at a local Community College. This course and Ms. Dalgleish's teaching methods was better than the Medical Coding course I took. I learned more and developed more of an excitement for the field with this course and the materials presented. I strongly recommend this course and this online learning company to anyone thinking of learning and growing.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Medical Administration you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now