Medical Transcription

Picture of Medical Transcription
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 5295 Students

Learn how to transcribe the medical reports most often used in healthcare today, and discover how to get started and advance as a medical transcriptionist.

Take your first step toward a lucrative career as a medical transcriptionist! In this course, you'll learn how to transcribe the most common medical reports used in both inpatient and outpatient settings. We'll review a lot of the grammar you might have forgotten since high school and apply it to the reports. This knowledge will help prepare you to work almost anywhere in the medical field—doctors' offices, clinics, public health facilities, and hospitals. With this foundation, you'll be set to advance your education so you can work as a subcontractor for a company that outsources transcription, or you can eventually even take on your own clients—all from the comfort of your own home.

We'll go through each of the nine main report types—their formatting requirements, the components of each one, and how they are used in the clinical setting. We'll review grammar points in every lesson, pointing out important elements that will make your reports perfect. You'll also gain important clinical knowledge of major disease processes that are essential to enhance your skill as a medical documentation specialist.

Along the way, we'll download a free transcriber that you'll use to listen to dictation, and we'll cover how to use it to produce the reports in your word processor. These hands-on exercises will give you the practice you'll need to determine if this field is for you. We'll also go through the options you'll have now and in the future by developing the skills of a medical transcriptionist. By the end of this course, you'll know the basic report types, have clinical knowledge of major diseases, be able to correct grammar from dictated reports on the fly, and know the next steps you'll need to take!

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In this first lesson, we'll look at the history of medical transcription as a career. You'll find out how the field has evolved into its modern form, and you'll explore the various skills and aptitudes that you'll need to succeed as a professional medical transcriptionist. You'll examine the type of work MTs produce, and we'll take a look at the MT's job today, where you might work, and what might be in store in the future for those working in this career field.

We'll start today by discussing the MT's tools of the trade. We'll review a few of the reference books and discuss the types of Web sites that MTs use for research. Then we'll take a look at the hardware and software that today's MTs use on the job. I'll talk you through downloading the free software we'll use in this course, and then we'll go through a quick tour on how to use it. By the end of this lesson, you'll be sitting at your computer, listening to a real medical dictation audio file and looking at the Express Scribe software on your screen. As you listen to the medical report, you'll practice starting, pausing, and rewinding the audio as you tap away on the keyboard.

There are nine report types that medical professionals use most often in both hospitals and clinics. So in this lesson we'll go over a variety of examples of real medical reports. We'll also do a quick review of medical correspondence. Medical letters aren't much different from traditional letters, but since you might not have typed a traditional letter in a while, you might need a refresher. We'll finish the lesson with some specific tips about pathology reports and how to handle numbers and measurements. Then you'll practice transcribing a medical letter and a pathology report.

We'll spend this lesson going over how to listen most effectively, discussing the difference between hearing and active listening. We'll also touch on many of the issues that keep voice recognition systems from replacing humans, including homonyms, synonyms, and antonyms. Then we'll discuss how you can use phonetics and vowel sounds (as well as a few other tricks!) to help you figure out a word or phrase in a muddled recording. Then we'll talk a bit about the radiology department and radiology reports, and we'll finish up by practicing transcribing one in today's assignment.

Today we're going to talk about some subjects that might make you cringe a little: grammar, sentence structure, and punctuation. But I promise this will be a painless, maybe even enjoyable, journey through some of the basic principles of writing that will help you become a better MT. Then, in our Practice Corner, we'll talk a little more about SOAP notes and then turn our attention to infectious diseases and medications. You'll also have the chance to transcribe a SOAP note and a radiology report in the assignment that accompanies the lesson.

We'll continue our examination of writing in this lesson by talking about style from the MT's perspective. When you're transcribing, you must follow editorial directions in spelling, capitalization, and typographical display. And it's those directions that are the style MTs need to be concerned about. I think you'll be surprised at how many different ways you can treat a single word. Should it be capitalized or lowercased? Should you abbreviate it, or should you spell it out? Should your numbers be in digit form or word form? These are the issues we'll be covering in this lesson. Finally, in our Practice Corner, we'll focus on the H&P report, and you'll have the chance to practice transcribing one.

No matter what you transcribe, one thing is a given: Medical terminology will be a huge part of it. That's what we'll be focusing on today. One thing to remember is that dictators aren't perfect. They might say one word when they actually mean another. Or they might say a word that has a sound-alike word, like <em>cystitome</em> and <em>cystotome</em>. If you have a good understanding of medical terminology, you can pinpoint the correct word to make sure your transcription is accurate. Then, in our Practice Corner, I'll review the basic nature of heart disease and its treatment. We'll also take a close look at another common disease: diabetes.

A critical component of the MT's work is the way you put your reports together. So in this lesson, we'll talk about how to break up your reports into sections with headings, subheadings, special line spacing, page breaks, and other formatting niceties. We'll also take a closer look at ways you can make your work easier by using word processing shortcuts, AutoText, macros, and templates. Mastering them will make you a faster and more efficient MT! In the Practice Corner, we'll focus on surgical reports. Surgical terminology is important to know, and it's also fascinating to take an inside look at what goes on in the operating room. The assignment for this lesson will include a surgical report to help you put to work all the new knowledge you've gained.

Another essential step in transcription is editing and proofreading your work. And that's what we'll concentrate on today. I'll start off by sharing some editing do's and don'ts as well as what to look for when you're proofreading. In our Practice Corner, we'll be covering a disease process that has, in some way, touched virtually everyone: cancer. Once you have an overview of cancer, we'll work on the consultation report. Physicians often ask specialists to further evaluate their patients, especially cancer patients. So this is a common report that you're likely to transcribe regularly. The assignment for this lesson includes a consult report to transcribe, and you'll also get to practice proofreading.

So far we've focused on the mechanical elements of medical transcription. But there is still a lot you need to know about clinical issues. So this will be a completely clinical lesson. We'll talk about classification systems and their transcription foibles. And now that you have the bones of grammar and style down, we're going to talk about some real bones. We'll begin by discussing information on fractures and spine levels. Finally, in our Practice Corner, we'll discuss discharge and death summaries. They are very similar reports, but we'll take a look at some of their subtle differences.

This lesson will be similar to the last in that it covers lots of clinical issues. It won't all be clinical, however. There are a few miscellaneous things that I want to make sure I share with you. They don't really fit into neat categories, so I've put them all here. Once we finish with these miscellaneous items, we'll jump back into some clinical issues. We'll be talking specifically about infections. Then we'll turn our attention to smaller parts of the body—cells and blood. Then, in our Practice Corner, you'll see how everything you've learned can come together in an autopsy report. This is probably the longest, most comprehensive report you'll ever come across. And, of course, you'll have the chance to transcribe an autopsy report in the assignment!

By now you have the tools and the knowledge you need to dip your toe into the waters of medical transcription. But we still have a couple of big questions to answer. How do you manage your workload? Also, how do you establish yourself as a medical transcriptionist? And do you need more training? Today we'll discuss all the different ways you can work—everything from being an independent contractor all the way up to consultant work. We'll talk about additional training as well. Then we'll take a peek at some of the events on the horizon, and you'll see why this is an exciting time to enter the transcription field. For our final Practice Corner, we'll look at the Health Story Project. It's an initiative to develop standards for integrating narrative reports (like the ones you've been transcribing) into the electronic medical record in a meaningful way—giving them the ability to be searched and to extrapolate data like we have never been able to do before.

Jennifer Della'Zanna

Jennifer Della'Zanna

Jennifer Della'Zanna graduated from Albright College in Reading, PA with a Bachelor of Arts degree. With 15 years' experience in the health care industry, she has worked as a medical transcriptionist, receptionist, medical assistant, practice admi... Read more

Read Jennifer Della'Zanna's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

The Learning Environment

From the moment that you enrol in the Medical Transcription you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Customer Service Management Online Course | Vibe Learning
 

Customer Service Management

Picture of Customer Service Management
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 3439 Students

Become indispensable to any organization by understanding how to identify and meet customer needs.

As a manager, you probably interact with customer service personnel every day. But are you empowering your organisation with quality customer service suggestions? In this self-paced online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

A lot of organizations still have the <em>so what</em> mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Tony Swaim

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

Read Tony Swaim's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

The Learning Environment

From the moment that you enrol in the Customer Service Management you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.