Jennifer Della'Zanna graduated from Albright College in Reading, PA with a Bachelor of Arts degree. With 15 years' experience in the health care industry, she has worked as a medical transcriptionist, receptionist, medical assistant, practice administrator, biller, and coding specialist. She has written and edited courses and study guides on medical coding, transcription, and using technology in health care. She regularly writes feature articles about health issues for online and print publications. Jennifer is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity.