Medical Administration

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
11906 Students

Learn all about the in-demand career of medical information management as you explore the job of a medical assistant /receptionist, from appointment scheduling and chart creation to medical billing and coding.

Learn what it takes to have a successful career as an administrative medical assistant / receptionist in the exciting and high-demand world of healthcare.

In this course, you'll master the basics of scheduling patients' appointments, surgeries, and hospital admissions. In addition, you'll discover how to create, maintain, and file medical charts. You'll also find out how to verify patients' insurance, create encounter forms (charge tickets), post charges, obtain pre-authorisations from insurers, and schedule return visits.

After that, we'll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients' accounts and bill their insurance companies. Next, we'll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You'll also learn what a day sheet is, why it's important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.

Finally, we'll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.

If you're organised, you're a ""people person,"" and you're interested in a secure job in the healthcare field, a career as an administrative medical assistant / receptionist may be just what you're looking for. This course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.

Course Revised March 2014

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Looking for a fun, challenging job that’s always in demand? If so, AMA (administrative medical assisting) may be just the field for you! In this lesson, we’ll look at the exciting job opportunities for AMAs, the variety of careers they can choose from, and the different settings where they can work.

The law and medicine go hand-in-hand—so today we’ll look at the laws you’ll want to know if you become an AMA. We’ll cover everything from contracts to malpractice, and delve into HIPAA (a federal act that affects everyone in the health care field). In addition, we’ll take a quick peek at ethics and medical office etiquette.

Today we’ll explore the office equipment and computer hardware you’re likely to use as an AMA. In addition, we’ll delve into software—both standard office programs and the specialized software we use in the field of medical information management.

If you think filing is a bore, this lesson will change your mind. You’ll discover what the rainbow of colored stickers on a medical file means, and you’ll even practice creating a patient chart yourself. You’ll also find out why medical offices love lateral files, and you’ll master the tricky rules of alphabetizing. (Yes, it’s more challenging than it looks!)

Now that you’re an expert on the outside of a patient chart, it’s time to look inside. Today you’ll find out which forms go in a medical record, and just where you’ll put each one. In addition, you’ll learn about two styles of note-taking: SOAP and CHEDDAR. And finally, you’ll delve into the topic of medical record audits and find out the legal way to correct a patient’s chart.

It’s time to introduce the star of our show: the patient. Today you’ll learn everything about what we call a patient encounter. We’ll start by talking about the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, we’ll flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, we’ll follow a patient’s visit from start to finish, and see how many tasks an AMA does during that appointment.

We’ll start this lesson in the waiting room, where you’ll learn more about the tasks a receptionist handles—from opening and closing a medical office to keeping the reception area ship-shape. After that, we’ll talk about some barriers to communicating effectively with patients, and you’ll discover ways to overcome them. We’ll end our lesson by looking at one of the fun and creative jobs that AMAs do: creating informational brochures and teaching aids.

Medicare, Medicaid, managed care, commercial insurance—what does it all mean? In today’s lesson, you’ll find out! First, you’ll learn the meaning of terms like managed care, capitation, and fee-for-service.  Next, we’ll explore government programs like Medicare, Medicaid, Workers’ Compensation, and TRICARE. By the time you’re done, you’ll have a good feel for the many types of insurance an AMA handles every day.

Did you ever study an insurance claim form? If so, you know it contains dozens of mysterious questions and checkboxes. Well, today you’ll come face-to-face with one of these claim forms—and conquer it. By the end of our lesson, you’ll know how to fill in each field of the CMS-1500 claim form. In fact, you’ll even get to try it yourself!

Medical coding is a hot field for AMAs, so it's a great specialty if you're looking for job security. In today's lesson, we'll take a quick look at diagnostic coding and see why it's both fun and challenging. We'll take a tour through the ICD-10-CM, talk about the detective work involved in abstracting a diagnostic statement, and explore the steps of coding a diagnosis.

We’ll finish up our tour of medical coding today with an overview of procedural coding. First, you’ll learn all about a manual called the CPT and discover how to use it to code everything from surgeries to X-rays to acupuncture. After that, we’ll examine a second manual called the HCPCS (“hix-pix”), which contains codes for ambulances, root canals, and much more. We’ll also delve into anesthesia coding, a tricky but rewarding sub-specialty.

In our final lesson, we’ll visit the business office and talk about how AMAs keep track of the money coming in and going out. In addition, we’ll look at inventory control and supply ordering—two crucial jobs that help keep a medical office running smoothly. Finally, we’ll talk about managing a payroll and investigate several jobs that fall under the umbrella of human resources.

Carline Dalgleish

Carline Dalgleish has worked in healthcare administration and education for more than 30 years, starting as a file clerk in the Army/Air Force Hospital in Nuremberg, Germany on a work-study program. She began her career on the clinical side of hea... Read more

Read Carline Dalgleish's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

This particular class was exactly what I needed to get an overall view of the medical administrative part of this field. The material that you provided is just a wealth of information, and your teaching style is very effective. I recently interviewed for two positions at my local hospital (affiliated with the cancer clinic where I volunteer)! Your class gave me that extra bit of knowledge and confidence that I needed to even apply for the positions! I will continue my education in this field, and I want to sincerely thank you once again for making this valuable education venue possible.

Verified Student

This course has cleared up all my confusion about billing and the medical office environment. I took several courses at a local community college, and even though I excelled in grades, it didn't make sense. The professor uses everyday language as a door opener and eased us through any intimidation of learning something new. The instructions were clear and concise and encouraging to learn more. Thank you.

Verified Student

I am 44 years old and hold an MA and a BA. I recently took a nearly year-long Medical Coding course at a local Community College. This course and Ms. Dalgleish's teaching methods was better than the Medical Coding course I took. I learned more and developed more of an excitement for the field with this course and the materials presented. I strongly recommend this course and this online learning company to anyone thinking of learning and growing.

Verified Student

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The Learning Environment

From the moment that you enrol in the Medical Administration you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

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Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Still looking?

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Medical Administration

$599

$389AUD

Save 35%

Become a Pharmacy Assistant

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
3668 Students

Master the skills that will prepare you for an entry-level position as a pharmacy assistant, and discover the steps you can take to become a Certified Pharmacy Technician (CPhT).

Health care is a booming industry these days, and pharmacy technicians are in high demand. In this online short course, you'll take a look at the many job settings and career paths open to you if you become a pharmacy technician. In addition, you'll master the skills you need to get an entry-level position as a pharmacy tech or clerk.

You'll start by learning basic terms for medical conditions and anatomy, gaining the skills you'll need to read prescriptions and patient records easily. In addition, you'll find out how common classes of drugs are made and how they work.

Next, you'll master the simple maths that every pharmacy tech needs to know. You'll learn how to calculate dosages accurately, practice using simple formulas and maths tools, and find out how to translate metric measurements into familiar household measures like teaspoons and tablespoons. Turning to the business side, you'll look at sales and find out how prescription pricing works.

In addition, you'll learn about the important laws and regulations that govern pharmacies. You'll also hone your communication skills, learning how to handle customers courteously and efficiently. And finally, you'll explore the steps you can take to enhance your career prospects by becoming a Certified Pharmacy Technician (CPhT). By the time you're done, you'll be prepared to start your career in this popular and rapidly-growing field.

In this first lesson, you’ll discover what it is that pharmacy technicians actually do. You’ll explore the various types of pharmacies a technician can work in—there is so much more than retail stores and hospitals. We’ll talk about the education and skills pharmacists expect to see in a good technician. By the end of this lesson, you’ll realize the many different paths that a technician can take for a successful and rewarding career in the profession of pharmacy.

In our second lesson, I'll give you an overview of the science called pharmacology. We'll discuss the variety of ways drugs enter the human body, and we'll explore how those drugs work once they get inside. You’ll also learn how drugs can cause a positive or negative effect. A pharmacy technician who has this basic knowledge is a great asset to the pharmacist.

In today's lesson, we'll walk through the major laws that dictate how pharmacies operate. I know this topic might sound like it could be a little dry, but it's more interesting than you think, and it's important that pharmacy technicians understand their boundaries. We'll only cover federal laws in this course, even though some states may have different statutes. We'll review the difference between the various narcotic classes, along with some examples for each one. We’ll also discuss the importance of confidentiality and the penalties for violating this very important law. By the end of this third lesson, you should have an even bigger picture of what pharmacy is about and how important it is to be a very conscientious, detail-oriented person.

In this lesson, we'll go through a typical day in both a retail pharmacy and a hospital pharmacy, identifying both their similarities and their differences. When you finish this lesson, you might already have a good idea about which type of pharmacy technician you'd like to become.

Medical terminology seems like a foreign language. But, by learning about each part of the word, you can better figure out its meaning. In today's lesson, we’ll explore the meanings of the root words, prefixes, and suffixes that make up most medical terms, and then we'll practice using our knowledge of the smaller components to determine what the whole word means. Abbreviations are also a big part of medical terminology, so we’ll spend some time reviewing some of the more common ones used in our profession.

Today, we'll venture through some of the most common antibiotics, antifungals, and antivirals, and for each category, I'll give you an example or two of a patient taking that drug so that we can discuss what it is and gain a better understanding of why the doctor prescribed it.

In this lesson, we'll discuss some of the common drugs that doctors prescribe for high blood pressure and prevention of heart attacks. We'll also go over respiratory drugs, including asthma medicines and a variety of cough and cold agents. And, we'll discuss some of the drugs you might use to help with various stomach discomforts, like heartburn, diarrhea, and constipation.

Today, we'll take a look at some drugs that control pain. We'll explore some of the narcotic drugs, migraine medications, and the common pain relievers that customers can buy over the counter or obtain through a prescription. We'll also spend some time going over drugs that doctors prescribe for seizures, ADD/ADHD, and Alzheimer's disease.

In this lesson, we'll dive into the world of hormones. We'll discuss drugs that doctors prescribe to treat the thyroid, control diabetes, and provide birth control. We'll also look at some common drugs that patients use for eye infections—things like eye drops and ointments. Ear infections also require medications, so we'll talk about some of those, too.

Next, we'll take a journey through the metric and apothecary systems of measurements as we discuss how we use math in the world of pharmacy. We'll begin by practicing some common conversions and calculating some dosages for prescriptions. We'll also venture into some hospital math to learn how to determine IV flow rates. The last thing we'll cover will be a little business math. It'll be helpful for you to know how to calculate the prescription price and how to figure out how much money an insurance company will reimburse the pharmacy.

Today, we'll discuss the many ways we communicate in pharmacy. We'll talk about how to communicate with our fellow employees and other professionals, and we'll go over all the dos and don'ts of talking with customers.

In this lesson, we'll explore the outlook for a career as a pharmacy technician. We'll also revisit the key points you've studied on this journey toward becoming a pharmacy technician, and I'll share with you the next steps to take after you complete this course.

Lorraine Zentz

Lorraine Zentz has been a pharmacy technician since 1981. She currently works at a hospital pharmacy and has worked in all pharmacy areas (retail, home health, hospital, oncology, and training/education) during her pharmacy... Read more

Read Lorraine Zentz's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

I really loved this course and I'm sorry its over. I can't wait to advance my education in this area. Thank you so much.

Verified Student

I took this course to see if my daughter, who is in high school, would like to get into this field - she had a strong background in chemistry and math. I think she would be perfect. Thanks for all your help!

Verified Student

This course was exactly what I needed to show me that being a pharmacy technician is the career I want to pursue.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Become a Pharmacy Assistant you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.