Product reviews for Customer Service Management

I enjoyed the Managing Customer Service course. It was well written and easy to follow. Tony Swaim did an excellent job in keeping the material informative, yet interesting and fun. I found the course useful as a refresher and also gained insight into current trends and updates in the customer service field. The links provided with each lesson gave additional information that was helpful. I would highly recommend this course!

Verified Student

Dear Tony, Your class in "Managing Customer Service" was absolutely awesome! I have 20 plus years experience in the customer service profession, but have not had the opportunity to do any supervising or managing. I have thought about entering this field, and now after taking your class, it proves to me that I would love getting into the profession. The class was very insightful with many wonderful examples. Thank you for this fabulous experience.

Verified Student

I found this course to be very informative and useful. I learned a lot about business today and I hope to get good results with it as far as job skill is concerned. Highly recommend this course

Verified Student

Tony, I really enjoyed taking this on-line course. The input you have provided is very valuable to me. All that I have learned from the course can and will be applied to my current job. Thank you Tony for making an on-line course enjoyable! Miranda

Verified Student

I would like to thank the instructor. Customer service is not easy to teach, but he made the class interesting and useful.

Verified Student

I really found this course interesting and instructor style was very helpful to make me feel interested. I really enjoyed the course! Thanks!

Verified Student

Enjoyed the course. It will definitely help me in my new position. Thank you.

Verified Student

Tony, I want to take the time to thank you for all the new ideas, thoughts and lessons I have learned taking your course. I know for a fact that I will carry these with me throughout my sales career and hopefully all my customers will be happier and my sales better because of what you have taught me.

Verified Student

Very interesting I learned a lot. I will ask my company to give this course to all the sales reps.

Verified Student

Thank you Tony for this course. Very helpful in several areas. I have just landed a new job in Customer Service and will be taking my notebook to work with me.

Verified Student

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Product reviews for Writing Successful Business Plans

I can't begin to tell you how much this course has helped me. For the last 14 years, I have been shying away from writing a "Business Plan." After having everything in place, I still had not written a plan, but alas, now it's done. I just have to refine and get it to read and present professionally.

Verified Student

I finally have a three-dimensional package and not just a "thought."

Verified Student

I have a small business and thought I would take this class to start up something new. I now have the knowledge that I would need to tackle that feat. During the lesson on customers, I spider webbed an idea to make my business more customer centric. I simply offered another low overhead service to my largest client. The spider web exercise led to three large markets opening up for me. I am now projecting to gross last year's income times 4. What an investment! Thanks again for the great ideas.

Verified Student

My business plan has been a struggle for me; however, I knew the importance of creating my own. Since completing the class and having the printed material to refer to, I know I will have a final first draft that will be useful, inspiring, and a true picture of my company. The class has provided incredible direction to great informational websites that would have taken me endless hours to locate on my own. I'd like to thank Carol for her excellent presentation and material.

Verified Student

Our Business Plan was praised by our lender, who helped provide necessary funding. The Plan proved extremely helpful in ensuring that we considered all the bases before we opened.

Verified Student

The course brought up important professional and personal isues. It has been an extraordinary experience and one that I never would have anticipated. It has made a monumental difference in my life and marriage - giving me confidence and energy to move forward in pursuit of my vision.

Verified Student

The course was much more than I expected. It taught me much more than how to write a business plan. The course/instructor taught me how to think like an entrepreneur and gave me great advice on how to make my business successful. I was clueless about starting my own business before I completed this course, now I am confident and focused.

Verified Student

The scariest part about starting my own business was giving my two-week notice, but with all of the preparation that is shown through our plan, I think it's now going to be the most exciting part.

Verified Student

This was a great course and as a business owner, I had an opportunity to see how I could have approached my business differently - do more research about the business and funding.

Verified Student

This was a great way to open ones eyes to the realities of becoming an entrepreneur. No one should go into a new business without going through something similar to what this course has to offer. Thank you very much.

Verified Student

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