Become a Passenger Service Agent - Frequently Asked Questions

Your questions answered

Will I be required to complete assessments?

Yes. There are 18 modules in this course. You will complete a test at the end of each module and receive a percentage grade to show how well you have understood the questions.

Will I receive a certificate at the end?

Yes. You will receive a Professional Certificate in Introduction to Passenger Service Agents which you can present to potential airline employers. It’s important not to confuse this certificate with a nationally recognised qualification, which is substantially longer and more expensive.

What are the requirements?

  • Internet enabled computer or device

What do others think?

‘I would like to say a massive thank you for the PSA course organisers, and for the possibility to participate in it. I have really enjoyed the course, it was absolutely thematically built-up, easy to follow and to fulfill all the expectations and test questions. I never and ever had that feeling to study something only for a must, that was incredibly enjoyable, interesting, and I really loved that. I can honestly recommend to everyone to start it, and to see how awesome and funny the studies can be. Also for foreign students I can massively suggest to have that certification, I am a 100% proof of it being a native Hungarian girl, but speaking and studying all the time in  English. Thank you PSA, I am really appreciated’

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