Become a Passenger Service Agent - Frequently Asked Questions

Your questions answered

Will I be required to complete assessments?

Yes. There are 18 modules in this course. You will complete a test at the end of each module and receive a percentage grade to show how well you have understood the questions.

Will I receive a certificate at the end?

Yes. You will receive a Professional Certificate in Introduction to Passenger Service Agents which you can present to potential airline employers. It’s important not to confuse this certificate with a nationally recognised qualification, which is substantially longer and more expensive.

What are the requirements?

  • Internet enabled computer or device

What do others think?

‘I have not even one bad thing to say about this course, the PSA course was very interesting and it helped me to understand what is expected of me working at an airport. I did not know so much about passenger service agents and what to expect but after this course I am fully aware of what is being expected of me working as a PSA. The course material is easy to read, easy to understand and very well presented. I would recommend the PSA Course to everyone who is serious about getting a job in an airport. Thank you very much Team for such a wonderful course!’

Show more reviews

Ready to get started?

Enrol Now