Course Outline for Become a Passenger Service Agent

Module 1 - The Aviation Industry

Module 2 - Types of Airlines

Module 3 - Regulatory Authority

Module 4 - Geography

Module 5 - Airport Codes

Module 6 - Time & Tome Zones

Module 7 - Aviation Terminology

Module 8 - Aircraft Familiarisation

Module 9 - Theory of Flight

Module 10 - Airport & Ground Procedures

Module 11 - Airport Flight Handling Agencies

Module 12 - Customer Service

Module 13 - Ticketing

Module 14 - Passports & Visas

Module 15 - Foreign Currency

Module 16 - Baggage

Module 17 - Airport Security & Emergency

Module 18 - Ramp Safety

What do others think?

‘I would like to say a massive thank you for the PSA course organisers, and for the possibility to participate in it. I have really enjoyed the course, it was absolutely thematically built-up, easy to follow and to fulfill all the expectations and test questions. I never and ever had that feeling to study something only for a must, that was incredibly enjoyable, interesting, and I really loved that. I can honestly recommend to everyone to start it, and to see how awesome and funny the studies can be. Also for foreign students I can massively suggest to have that certification, I am a 100% proof of it being a native Hungarian girl, but speaking and studying all the time in  English. Thank you PSA, I am really appreciated’

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