Course Outline for Become a Passenger Service Agent

Module 1 - The Aviation Industry

Module 2 - Types of Airlines

Module 3 - Regulatory Authority

Module 4 - Geography

Module 5 - Airport Codes

Module 6 - Time & Tome Zones

Module 7 - Aviation Terminology

Module 8 - Aircraft Familiarisation

Module 9 - Theory of Flight

Module 10 - Airport & Ground Procedures

Module 11 - Airport Flight Handling Agencies

Module 12 - Customer Service

Module 13 - Ticketing

Module 14 - Passports & Visas

Module 15 - Foreign Currency

Module 16 - Baggage

Module 17 - Airport Security & Emergency

Module 18 - Ramp Safety

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What do others think?

‘I have not even one bad thing to say about this course, the PSA course was very interesting and it helped me to understand what is expected of me working at an airport. I did not know so much about passenger service agents and what to expect but after this course I am fully aware of what is being expected of me working as a PSA. The course material is easy to read, easy to understand and very well presented. I would recommend the PSA Course to everyone who is serious about getting a job in an airport. Thank you very much Team for such a wonderful course!’

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