Customer Service Management

Picture of Customer Service Management
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 3439 Students

Become indispensable to any organization by understanding how to identify and meet customer needs.

As a manager, you probably interact with customer service personnel every day. But are you empowering your organisation with quality customer service suggestions? In this self-paced online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

A lot of organizations still have the <em>so what</em> mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Tony Swaim

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

 Read Tony Swaim's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

I enjoyed the Managing Customer Service course. It was well written and easy to follow. Tony Swaim did an excellent job in keeping the material informative, yet interesting and fun. I found the course useful as a refresher and also gained insight into current trends and updates in the customer service field. The links provided with each lesson gave additional information that was helpful. I would highly recommend this course!
Verified Student
Dear Tony, Your class in "Managing Customer Service" was absolutely awesome! I have 20 plus years experience in the customer service profession, but have not had the opportunity to do any supervising or managing. I have thought about entering this field, and now after taking your class, it proves to me that I would love getting into the profession. The class was very insightful with many wonderful examples. Thank you for this fabulous experience.
Verified Student
I found this course to be very informative and useful. I learned a lot about business today and I hope to get good results with it as far as job skill is concerned. Highly recommend this course
Verified Student
See More Reviews

The Learning Environment

From the moment that you enrol in the Customer Service Management you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Still looking?

Check out the following courses related to Customer Service Management:

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Customer Service Management

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Visual Basic Intermediate Online Course | Vibe Learning
 

Visual Basic Intermediate

Picture of Visual Basic Intermediate
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 1162 Students

Gain in-demand VB skills writing sophisticated Windows programs that access and modify business databases.

Why is Visual Basic the most widely used programming language for creating Windows applications? Because it's easier to learn and faster to use than most other programming languages.

If you're a VB programmer who wants to go beyond the introductory level to create the sophisticated and powerful programs business users need, this course is for you. As we focus on database applications, you'll learn the in-demand programming skills you need to get new work in the business world.

We'll begin by discussing how to enrich the graphical user interface with custom menus and toolbars. Next, we'll explore multiple form applications, starting with built-in dialog controls, and then turning to helper forms and Multiple Document Interface applications.

After that, we'll deepen your understanding of databases. You'll find out how to access and modify data with data-bound controls, ADO .NET, and Structured Query Language (SQL). And we'll finish up with a survey of other areas you might be interested in studying, including information on additional SQL functionality, Web applications, and XML.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Sometimes it feels like everything we do in life is either dependant on or monitored by a computer. Indeed, most Visual Basic programs are all about data based on the things we do—things like the books we buy, the stores where we shop, and the restaurants where we eat. This data is stored in a file on the computer's hard drive, and these programs enable their users to locate and save changes to that data. By the time you finish this first lesson, you'll learn how to use the OpenFileDialog and SaveFileDialog classes to give your programs this functionality.

The term <em>menu</em> may bring to mind choices of delicious food (and high prices) at an elegant restaurant. Or it may make you think of what you see in the drive-through lane at the local fast food joint. Either way, menus inform you of your choices. They perform a similar purpose in programs, giving you choices depending on what you want to do, such as to open, print, or save a document. In today's lesson, you'll discover how to use menus in your programs.

This lesson is all about bars, but not the kind that serve drinks. Today, we'll explore a different kind of bar—the kind that allows you to enhance your application both visually and functionally. It's called the toolbar or toolstrip, and when you finish this lesson, you'll know how to use toolbars in your applications and how to coordinate them with menus.

In a movie, the leading actor or actress may be the star of the show. But rarely will one actor or actress perform all of the roles in that show. Similarly, the main form in your program may be the star, but as your applications become more sophisticated, you'll need other, helper forms. In this lesson, you'll discover an important type of helper form—the dialog form.

In today's lesson, you'll learn about another important helper form and how to use it in your application. We're going to discuss the modeless, or owned form.

I take for granted that while I'm typing this in Microsoft Word, I can also have other documents open. This function allows me to go back and forth between documents without having to close any. This ability is called <em>Multiple Document Interface</em>, and after today, you'll know how to give this ability to your programs.

In today's lesson, we'll begin our journey into the world of databases. Back in Lesson 1, we talked about how our whole lives are on computers—the books we buy, the stores where we shop, and the restaurants where we eat. This information is stored in databases, and they're what enable you to make sense of data and do useful things with it. You'll learn all about them in this lesson.

Now that you've learned about databases, you need to speak their language. That language is called <em>Structured Query Language</em>, better known by the abbreviation <em>SQL</em>. After today, you'll not only know how to pronounce SQL, but more important, you'll understand how to use SQL to talk to your database. Of course, you won't literally talk to your database—your friends might start worrying about you if you did—but instead, you'll use SQL in your Visual Basic applications to communicate with your database.

While you've already learned a lot about databases in the previous two lessons, programming is about writing code. So, in today's lesson, you'll learn how to write code to access a database.

Unlike people, databases don't scheme (though there's this one database I'm suspicious of, but never mind about that!). Databases may not scheme, but they do have a <em>schema</em>. This is the database's structure. It's very useful to know how to access this structure by code. You'll find out how to do that in this lesson.

The business world—the very people who pay us programmers to write programs—has great demand for programs that help them easily find the data they need to make decisions. This is called <em>drilling down</em> into data. This isn't like oil drilling, but it's important to your applications. When you finish this lesson, you'll know how to create master-detail tables that enable users to quickly find the data they need.

This may be the final lesson, but it certainly isn't the end of your programming journey. Where do you go from here? In today's lesson, we'll go over all the options that are now available to you!

Jeffrey Kent

Jeffrey Kent

Jeffrey A. Kent is a Professor of Computer Science, teaching both traditional and online classes. He has taught a number of computer programming languages, including C, C++, Java, Visual Basic, and Assembly. He is the published author of several c... Read more

 Read Jeffrey Kent's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

The Learning Environment

From the moment that you enrol in the Visual Basic Intermediate you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Still looking?

Check out the following courses related to Visual Basic Intermediate:

Discover more online courses

Recently viewed products

Picture of Visual Basic Intermediate

Visual Basic Intermediate

$599
$389AUD
Save 35%