William Flood

William Flood is a small business consultant, speaker, and the owner of Horizon Business Services, a small business training firm. He has conducted training seminars for over 15 years, reaching over 35,000 students. Mr. Flood has extensive experience working with home-based businesses in such diverse areas as mail order, consulting, import/export, e-commerce, and real estate investing. A dedicated entrepreneur, he regularly works as a volunteer counsellor for a Small Business Development Center, and was nominated in 1991 for the Small Business Administration's Young Entrepeneur of the Year award. Mr. Flood holds a master's degree.

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Bill Mann

Bill Mann has been writing about software and the Internet for over 15 years and has relied on Microsoft Outlook to keep him organised and on track since it first became available. He is the author of more than 15 books, including two about Outlook: How to Do Everything with Microsoft Office Outlook 2003 and How to Do Everything with Microsoft Office Outlook 2007. He has led online courses on Outlook 2000, 2002, 2003, 2007, and 2010. He holds a Bachelor of Science degree in Electrical Engineering.