Total Quality Fundamentals

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$389

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$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
4364 Students

Learn the basics of total quality management.

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.

In this online course, you will learn how successful organisations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In our first lesson, we'll discuss the concept of professional quality certification as defined by the American Society for Quality (ASQ). Next, we'll come up with a universal definition of quality, a challenging proposition because so many people have different perspective of what quality is and what it isn't. You'll learn about the history of the quality movement and see how Six Sigma fits in. We'll finish up by examining Total Quality Management (TQM) and discuss its concepts and components.

Quality is best viewed as a total customer satisfaction package. You satisfy customers by effectively combining products and services. To help you get to know customers better, we'll discuss different customer types. We'll also discuss how you can minimize customer complaints. You'll discover the role that your organization plays in providing high customer satisfaction by maintaining a quality philosophy and creating quality systems.

I've often observed that companies don't pay enough attention to problems until they begin to see sales and profits drop. Because of this tendency, an effective way to get top management's attention and hopefully increase their commitment to quality is to express problems in terms of costs. In this lesson, I'll discuss the cost of nonquality (also called the "cost of quality") and its components—external failure, internal failure, appraisal, and prevention costs. We'll also explore the concept of variation and discuss how you can use statistical process control (SPC) to meet customer requirements.

Companies grow by entering new markets and meeting unmet customer needs. To achieve and maintain this growth, it's important to have a healthy organization that has the right mix of leadership and power. Today you'll learn about the basic leadership styles and two leadership models. You'll also discover how the concepts of distinctive competency, competitive advantage, and organizational assessment position your organization for success.

In today's lesson, you'll learn what makes people tick and how to manage change. Reaching quality levels you desire will require dedication from everyone in the organization, so you need to know what motivates people in order to successfully work with and direct them. Also, as you work with people, you're faced with change. We'll talk about forces for change, learn why people resist these forces, and discuss ways to manage change.

It seems as if teams are everywhere. Despite the popularity of teams, far too many people report that their experience hasn't been too fulfilling. Six Sigma and quality projects rely on high-performing teams, so it's vital that you learn the secrets of team building. Many companies fail to devote enough time to training. After we complete today's lesson, I hope you'll be able to play a large role in making sure that employees receive the right type of preparation. When we finish, you'll have a solid understanding of how to build a strong team and effectively deliver training.

When companies decide to improve quality and better satisfy customers, they won't succeed unless all employees are behind these goals. Once you get employee commitment, you need to measure your progress. In this lesson I'll share a concept, "total employee involvement" (TEI), to help you get the most from the total power of every single person at your firm. You'll learn about the role that management and employees play in TEI. You'll also learn how to determine progress by using traditional and progressive performance measurements.

Standards and auditing work hand-in-hand. The first helps you plan and the second makes sure that you follow your plans. Firms that conform to standards are more capable of competing. In this lesson, we'll explore the basics of standards and auditing. We'll talk about how standards are used and how they're developed. We'll also explore their benefits and discover how they're defined. Regarding auditing, we'll examine their features, discuss the different types of audits, and look at why auditing is a challenging activity.

In this lesson, we'll explore how your firm can use external auditing to assess suppliers' capabilities and internal auditing to improve company operations. You'll learn the difference between external and internal auditing. And I'll share the nuts and bolts of auditing and show you how to plan and conduct an audit and write a final audit report.

I believe that ISO 9000 is one of the main reasons why organizations continue to focus on quality. It's difficult for companies to disregard quality once they make a decision to adopt the ISO 9000 standard. In today's lesson, we'll start out with some background about ISO, discuss what ISO 9000 represents, identify the challenges of implementing it, and go over a recipe for successfully putting ISO in place. We'll also talk about each section of the ISO 9001:2000 standard.

In this lesson, we'll tackle a number of topics that will increase your knowledge about quality standards and systems. Although ISO 9000 has a high profile, other methods and structures also play a vital role in quality improvement. First, we'll close our study of ISO by looking at a series of standards to manage the environment—ISO 14000. Next, we'll dive into the Malcolm Baldrige National Quality Award (MBNQA), an esteemed award given for quality excellence in the United States. Finally, we'll explore three systems that apply to many of you: QS-9000, the Advanced Quality System (AQS), and the Conformité Europeenne (CE) mark.

After you implement everything from the lessons of this course, you can safely say your organization has a quality culture. Without a quality culture, it's difficult to satisfy customers, improve processes, and reduce costs. In addition to discussing a quality culture, we'll also examine quality fallacies. We'll finish up the lesson by identifying the most common quality fallacies and discuss what beliefs should take their place.

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

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Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

Excellent Instuctor! Very informational class. Met my reasons for taking the class.

Verified Student

I consider this an excellent introduction to Six Sigma. The topics are really fascinating to me and I just look forward to get more knowledge in the next course and pursue the Six Sigma certification.

Verified Student

I found this on-line course to be well laid out, and the materials supplied second to none. Instruction from Tony was both informative and in depth.

Verified Student

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From the moment that you enrol in the Total Quality Fundamentals you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

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Total Quality Fundamentals

$599

$389AUD

Save 35%

Microsoft Project 2013 Fundamentals

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
272 Students

Discover how to effectively plan, implement, manage, and control projects using the world's most popular project management software.

Discover how to effectively plan, implement, and control projects using the world's most popular project management software, Microsoft Project 2013. From sequencing tasks, producing a baseline, and assigning resources and costs, to tracking progress, analysing variances, and revising your project plan, Microsoft Project can help you organise all your project's details quickly and effectively.

In this course, you'll master the basics of Microsoft Project 2013 so you can create a project schedule in no time flat and then share it with clients and co-workers. Using the program's different views, such as the Calendar and Gantt chart views, you'll be able to manage your project information and produce effective reports. Armed with this information, you'll avoid going down dead-end alleys and overloading your schedule. And should you encounter trouble, you'll master a number of tried-and-true problem-resolution techniques to help get your project back on track.

You'll also learn how to fine-tune different aspects of your project, including splitting tasks for work interruptions and defining material consumption rates. After completing the course, you'll know how to develop, implement, and control a project plan that meets organisational and customer objectives.

Microsoft Project can help you manage your project's schedule, costs, and scope in a way that you've never dreamed of. Too often, Project users never use this powerful tool to its fullest potential. In your first lesson, you'll discover how to improve your project by adopting a formal management approach. You'll get a quick overview of Project Management, and then you'll learn the basics of Microsoft Project, including a summary of the Gantt Chart view and ways to create and enter project tasks.

If you're looking for ways to keep organized, you'll see just how to do that in today's lesson! We'll walk through steps to create a project schedule in no time flat. Once you create and enter tasks in Project's Gantt Chart view, you'll set a schedule by using a calendar and assigning lead times. Then, you'll need to create task dependencies, sometimes known as links. You'll see how to perform these activities and, in the process, you'll become comfortable using Project's many dialog boxes. Before you know it, you'll be creating schedules for all your projects with little effort.

<p>You won't get too far with your project without adding resources. While tasks create the backbone of your project, people, equipment, and material bring your project to life. In this lesson, you'll find out how to apply two types of Project resources—work resources, and material resources. We'll look at two more dialog boxes—Resource Information and Assign Resources—and you'll learn how to analyze resources by using the Resource Sheet and Resource Usage views. </p> <div><br> </div>

<P>No matter what project you work on, the bottom line is always important. So get ready to add the final piece to your basic project schedule—costs. We'll start things off by looking through a brief overview of cost accounting, exploring fixed, variable, relevant, and accrued costs. After this review, you'll learn how to assign costs by using the Resource Sheet. You'll even discover how to assign different costs for the same resource and analyze the overall costs for your project by using the Cost Table. </P> </H1>

Successful project managers are known for their efficiency and for safeguarding private information. Microsoft Project provides two excellent methods to help you in these areas: project templates and project security. You'll find out how to use some of the many templates Project has to offer, including the Residential Construction template and the New Product template. You'll also learn how to protect your project information with backups, passwords, and write protection. Then you'll discover how to put Project's task constraints to good use.

In this lesson, you'll discover how easy it is to modify your basic schedules and work with project data. You'll look at the various Project views, such as the Calendar, Leveling Gantt, and the Network Diagram. And if you don't like the default colors or fonts in your schedule or table, you'll be well-prepared to make changes. You'll even learn how and why you might want to create a combination view; add notes to your project; or sort, filter, and group data.

Many projects experience schedule compression when management or clients ask that the project be completed sooner and for less. In today's lesson, you'll discover how to improve your schedule's performance. You'll explore the Project Statistics dialog box, and you'll learn how to determine the ideal starting point in terms of planned costs and completion dates. You'll see how to change task dependencies to speed up your project and also find out how to split tasks to add more lead time. You'll also learn how to create recurring tasks and attach notes to your project's taskbars.

Before you implement your project, you need to create a baseline. This will help you track actual results against what you originally set out to accomplish. Microsoft Project makes it possible to set up a baseline with a few mouse clicks. You'll learn how to create a baseline and then see a variety of ways, including using the Tracking toolbar, to record your actual project results.

Here's where things really start to come together! You'll learn how to compare actual results to your baseline by using the Gantt Chart and reviewing a table. You'll discover how useful status identifiers and progress lines can be to quickly gain information about your project's position. You'll also begin using the Tracking Gantt and filters to automatically identify slipping tasks. You'll also take a stroll through the basics of variance analysis by discussing the Start and Finish Date, Resources, and Work Variance Tables.

Once your project gets rolling, outsiders will probably want to know how things are going. It can be a real time drain answering each request individually. When others request information from you, Microsoft Project offers the perfect solution: Reports. We'll go over a representative sample of the standard reports as well as discuss how to modify and create new reports in today's lesson. By the time you finish, you'll be well acquainted with Project's reporting capabilities and also know how to create Visual Reports as Project automatically exports data to Microsoft Excel and Visio.

Now that you're using reports to share project information, you'll occasionally need to print various views and tables. In this lesson, you'll delve into printing Microsoft Project documents. You'll be a master at creating different views of your project with the Page Setup dialog box, and you'll clearly understand the mechanics of the Print dialog box and the Print Preview.

No project is complete until it's officially closed. In this final lesson, you'll find out how to close your project and use the Organizer to help you customize and copy views for future projects.