I am a group leader in a warehouse environment. I took this course because the people in my department are so diverse in personality, work ethic, attitude etc. I would like to see us become more of a team, all working to get the job done efficiently and correctly. I wanted you to know that even though your lessons seemed directed toward office personnel, I found myself trying to find ways to use the information here, out on the floor with the crew I have. The course has also helped me in evaluating my way of delegating the work and trusting the people to accomplish what I give them. I'm looking forward to other courses.